Terms of Service

Effective Date: January 2026

Welcome to Unapologetically You Counselling (“we,” “us,” or “our”). By accessing or using our website, booking services, or engaging with any related content (“Services”), you agree to the following Terms of Service (“Terms”). Please read them carefully.

If you do not agree to these Terms, please do not use our website or services.

1. Use of Our Services

Our website and services are intended for individuals seeking individual or couples therapy and related information. You agree to use our website and services in a lawful, respectful, and appropriate manner.

2. Therapy Services

Unapologetically You Counselling provides mental health counselling services delivered by registered professionals.

  • Therapy services are provided by appointment only

  • Appointments must be booked through our designated booking system

  • Therapy may be offered in person or virtually, depending on availability and client preference

Information on this website is provided for general informational purposes only and does not replace individualized professional care.

3. Not Emergency or Crisis Services

Our services are not a substitute for medical care, psychiatric treatment, or crisis intervention.

If you are experiencing:

  • A medical emergency

  • Thoughts of harming yourself or others

  • Immediate emotional distress

Please contact emergency services (911), your local emergency department, or a crisis support line immediately.

4. Client Responsibilities

By using our services, you agree to:

  • Provide accurate and current information

  • Participate respectfully and appropriately in sessions and communications

  • Understand that therapy outcomes cannot be guaranteed

  • Use caution when communicating electronically, as no method of communication is completely risk-free

5. Booking, Cancellations, and Missed Appointments

  • Appointments must be cancelled or rescheduled at least 24 hours in advance

  • Late cancellations or missed appointments may be charged in full

  • Detailed cancellation and fee policies are provided during booking and intake

6. Fees and Payment

  • Payment is required at or before the time of service

  • Accepted payment methods are outlined on our website

  • Refunds, if applicable, are issued in accordance with our stated policies

7. Privacy and Confidentiality

Your privacy is important to us. We collect, use, and protect personal information in accordance with:

  • Ontario’s Personal Health Information Protection Act (PHIPA)

  • Applicable federal privacy legislation

  • OCSWSSW ethical and professional standards

Please review our Privacy Policy for detailed information on how your data is handled.

8. Website Use and Prohibited Activities

You agree not to:

  • Use the website for unlawful or harmful purposes

  • Attempt to access restricted areas or systems without authorization

  • Interfere with the security or functionality of the website

  • Misuse content or services in a way that could harm others or the practice

9. Intellectual Property

Unless otherwise stated, all original content on this website is the property of Unapologetically You Counselling and is protected by copyright law.

Some images are sourced from third-party providers under applicable licensing terms and are not owned by Unapologetically You Counselling.

Website content may not be copied or distributed without prior permission, except where permitted by law or license.

10. Termination of Access

We reserve the right to restrict or terminate access to our website or services if these Terms are violated, or if continued access poses a risk to clients, clinicians, or the practice.

11. Limitation of Liability

To the fullest extent permitted by law, Unapologetically You Counselling is not liable for indirect, incidental, or consequential damages arising from your use of the website or services.

Participation in therapy involves personal effort and emotional risk; outcomes cannot be guaranteed.

12. Changes to These Terms

We may update these Terms from time to time. The most current version will always be posted on our website with an updated effective date. Continued use of the website or services indicates acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the laws of the Province of Ontario and the laws of Canada, without regard to conflict of law principles.

14. Contact Information

If you have questions about these Terms or our services, please contact:

Unapologetically You Counselling
📧 unapologeticallyyoucounselling@gmail.com

Contact Us